Excuse the venting of this post … but I truly do need to vent! I am currently in the process of a dispute resolution case on PayPal for an item I purchased – it was for a pair of scissors … and the item that was received was not the item that I paid for. After “contacting seller” twice requesting a resolution to this error, I receive no response. After 1 1/2 weeks of sending my first email I’m getting a little bit antsy after paying money out for a pair of scissors I did not ask for. After no response I decide to file for a “dispute resolution” case … it’s amazing that all of a sudden – out of the blue – I get a response immediately from the seller. He’s peeved because I left negative feedback for him, and now whining that he never received my previous emails, and he’s been busy etc – while he’s acknowledged the error and apologised he now wants me to retract my negative feedback, and tonight I received a dispute claim against me for withdrawal of the feedback. Admittedly he’s come to the party and is sending the correct scissors now, and will refund me for the postage of sending the others back (well, let’s just say he’s said he will!) … but the feedback I left was because of receiving the incorrect goods and more than anything else the lack of communication.
As far as I’m concerned buying and selling is a business contract – I always pay for my goods immediately on receiving my invoice and complete my end of the bargain promptly and efficiently … all I expect from the other end is prompt posting and the correct item I paid for … and if required prompt communication. As I said to him in all of my responses (so far it’s going backwards and forward like a bl**dy tennis match tonight, which is just starting to make my blood boil over and make me dig my toes in), all I needed was an email of acknowledgement to put my mind at rest. I told him to put himself in my shoes and see it from a new customer’s perspective – I receive the wrong item, and try over 1 1/2 weeks to get an acknowledgement from the seller via email, but receive nothing in response … you wouldn’t be a happy camper either.
Bl**dy amazing how his email is working all of a sudden when it’s gone to dispute resolution!! It’s probably not a good thing posting this here, but I needed to vent … it’s really left a rotten taste in my mouth for the evening! If he thinks he’s getting that feedback withdrawn, he’s got another think coming!!! I’m happy to go through the mediation process, seeing as the seller has apparently coughed up money to do so, but I’m still comfortable with my feedback – as far as I’m concerned my feedback was relevant to the lack of service I received 😦
Phew, vent over … now I just have to sit back and wait for a mediator to contact me regarding the feedback withdrawal … but I still stand by my original feedback. The seller made a couple of digs at me in his last response, but I refuse to get into a personal attack situation … I’m stickin’ to the facts as I know ’em, and that’s it … mutter mutter mutter 😦