… but the following joke pretty much sums up my feelings today after being yelled at for 3/4 hour over something totally outside my control – it was a pretty good day apart from that … but this stupid call had me working an hour past my finish time, and I really didn’t need it … so now I feel fed up and cranky (as well as being tired, which doesn’t help!) … I’m so sorry that I can’t put in writing a guarantee of something that is the procedure of a totally different company to me, that I don’t even work for … I’m sorry I don’t have a crystal ball to see what the future will hold tomorrow or next week … I’m sorry I don’t have a magic wand to ‘make everything better’ … I’m … just … plain … “sorry” 😦
I don’t know what it is anymore, but complaints these days are getting more scarey and more irrational to deal with – it’s like the crazed Postal worker syndrome has got out of control and become a communicable virus. We don’t give out surnames anymore due to personal safety issues – and it’s really frightening and nervewracking to have personal threats made against you. I just implore people out there to think twice before attacking a customer service representative – think about it rationally before making that attack … yes, I agree that there are valid issues that sometimes crop up, and we all make mistakes, and for that a customer service role means trying to fix things … but there are certain things that are outside our control – take, for example, the weather! My employers, nor other companies, are not directly responsible for weather problems – cyclones and hurricanes are not something that are planned just to upset everyone’s plans … so please don’t threaten us personally if things are disrupted – yes, we want to help you, and do our utmost to rearrange things for you, but we did not personally make this happen! And please don’t get upset at me personally when you need to take 22 people on transport that only has 20 spaces for someone to sit … 22 does not go into 20 spaces, no matter how hard you try, so there’s no point getting aggressive with me, I can’t conjure up 2 more spaces out of thin air! Can you tell how cranky I am tonight?? I’m really sorry, but I need to vent … it’s like there’s a full moon out, and has been out for nearly two weeks – I’m more than happy to help out and fix things that have gone wrong, but please be rational with things people!!
The reason I also apologise in advance to any of you, is that there are religious references in the following that may offend – it is in no way meant in offence, but rather as a joke – and I was reminded of this joke as I was driving home muttering to myself … and this is one way for me to vent and get it out of my system … I promise to get back in my box now and shut up … (but I’m sure anyone in customer service can relate to what I’m saying!)
LAST NIGHT WHILE I LAY SLEEPING,
I DIED OR SO IT SEEMS.
THEN I WENT TO HEAVEN
BUT IT WAS ONLY IN MY DREAMS
BUT IT SEEMS ST. PETER MET ME,
THERE AT THE PEARLY GATE.
HE SAID, “I MUST CHECK YOUR RECORD,
SO STAND RIGHT HERE AND WAIT.
I SEE WHERE YOU DRANK ALCOHOL,
AND SWORE QUITE OFTEN TOO.
FACT IS YOU’VE DONE MANY THINGS
THAT A GOOD PERSON SHOULDN’T DO.”
“WE CAN’T HAVE PEOPLE LIKE YOU UP HERE,
YOUR LIFE WAS FULL OF SIN.”
THEN HE READ THE LAST OF MY RECORD,
GRASPED MY HAND AND SAID, “COME ON IN.”
HE TOOK ME TO THE BIG BOSS,
“TAKE HIM AND PLEASE TREAT HIM WELL,
HE’S WORKED IN THE TRAVEL INDUSTRY, SIR.
HE’S HAD HIS SHARE OF HELL.”