After tonight, it makes me wonder why on earth I’d consider doing this job full-time … at 10 minutes to 11 (pm) I took one last call for the night – and it was a complaint call from hell … it was the one passenger I’ve dealt with that has had me in such a state of upset, that my hands were shaking the last time I spoke to him two years ago – and tonight was no different! In fact, by the time I got off the phone at 11.30pm my whole body was shaking and I was nearly in tears … not a single other person has been able to do that to me. He is the most verbally abusive and obnoxious person I have ever dealt with in my life – and he is verbally abusive to every person he’s dealt with. Without breaching confidence/business ethics, I can say that the area that deals with what his complaint is has a huge file on him from all the complaints that different staff have made about him, and there’s not a thing they can do about him, because “he hasn’t broken any rules in the program”. I won’t repeat the language I used when I got off the phone, or say what I felt he should do to himself, but let’s just say it was rather impolite!
So thanks Mr Obnoxious (name changed to protect the not-so-innocent) for giving me the start of a migraine … right on the eve of my interview when I need to be feeling calm and centred. The last time I spoke to him he screamed at me … literally … for 50 whole minutes before speaking to my Supervisor for another 20 minutes of screaming. At least tonight he was abusing me at a more moderate decibel, so I suppose that’s one positive … He is the only person I’ve ever taken home in my head and had him appear again as soon as I woke up, he had such a huge negative and emotional impact on me. Unfortunately, that didn’t help tonight, as I still have that memory of the previous abuse imprinted on my brain, so I was tensed up as soon as he came on … but then again, I was also more prepared for his attitude and was able to keep quite calm throughout the whole thing. I will go to sleep tonight fantasising about my final day at work for this company, when I can phone him up and tell him exactly what I think of him … that should put me to sleep with a smile on my face.
Fingers crossed I’ll wake up tomorrow morning with no migraine taking hold, and I can forget about him for a short while, and I’ll be able to focus on my interview prep, as I certainly am in no frame of mind to concentrate on it tonight 😦 I will end by saying, Mr Obnoxious, I hope your hotel room has cockroaches, your bags all go missing for 3 months, and if there is such a thing as karma, you’d better watch out, buddy, ‘cos it’s gonna be BAD!!!!!
OK, that helped to get that vent out of my system … sorry for the ranting!