I really do struggle with some of the ONS (that’s Online Needlework Stores for your benefit, Mum). I’ve had the border accessories for Summer and Winter Snapperlands on order since approx 13 January – at the same time I requested ordering some hard-to-find charts of designers that are also showing available on their site … believe it or not, I JUST received an email to advise that my Summer Snapperland border pack has arrived … nothing else, just that one … Now I’m normally very patient, but that does seem excessively long (and I’m not telling you about the numerous email sent chasing this issue)!
I have also had some other Kreinik threads on back-order from yet another ONS for my Halloween Fairy – while it was on backorder CCN brought out the Summer at the Shores chart … I quickly emailed to ask if they could ask that to the order (note, it had only just been released), along with the pre-Christmas JCS magazine. Two days ago I receive an email to advise the order is on its way (back-ordered from the first week of June), but no mention of the magazine or chart. On questioning it, they have sent the magazine but not the chart that I was so lusting after … but no mention of it being on backorder yet again, just that they had run out of the chart by the time they filled my order. I’ve just written back to cancel the chart order, and I’ll now just find it locally because I can’t justify the overseas postage just for one chart.
The last time I had a deadline to meet I ordered some graziano checked linen and advised that I had a deadline to meet – the linen had to be backordered, which took 2 months, only to find that they’d ordered the wrong linen colour (they only worked that out because I sent them a chaser email after 2 months to ask where the “pale” blue linen was at in the order process) – which meant the ordering process had to begin all over again. Of course I missed the deadline well and truly, and yet another ‘bad experience’ was added to the list.
Not to mention a local store that I placed orders with on a couple of separate occasions and they’d run out of the item – but the order was never ever filled, with no refund of the value. Because the owner had been good to me previously (and she’s just lovely as a person), I didn’t make a big fuss about it, I just don’t go back there anymore.
I used to complain about a certain ONS that always seems to have sales happening, and refused to deal with them anymore … but considering all the experiences I’ve had since with other ONS, it looks like I’m going to return to the fold once again for my once or twice-a-year orders … ‘cos the competition isn’t much better to what I can see 😦
My dream is that one day I will place an order and it will arrive in the same calendar month, all in one piece, with no hassles and chasing required – communication will be prompt and thorough and not because I have demanded a response after not hearing a solitary thing for 2 months or longer … I know, I have big lofty dreams, but I do still fantasise that it will happen one day …
And now it’s time to go write back to the original ONS to ask what is happening to Winter Snapperland border pack and the remaining charts on order … because alas dreams aren’t reality just yet … But it WILL be awesome to finally get this little beauty into a finished state before 12 months of languishing around in my WIP basket are up! I’m not starting Winter Snapperland until those border pieces arrive in my hot little hands!






























